Returns & Exchanges

You have 7 days from the date of delivery to claim for the return or exchange if :

• The item(s) is faulty, damaged, or defective at the time of delivery.

• The product/s must be unused, in the original packaging with labels and protective stickers attached.

• The product received does not match the size ordered

HOW DO I APPLY FOR THE RETURN?

• You must notify us within 7 days of delivery by writing to shaynariofficial@gmail.com or by calling at 03106600476. At shaynari, we look at each dispute on a case-by-case basis and try to be fair to both parties.

• The replacement will be sent in case of a defective/faulty/damaged item. You will be required to email photographic evidence of the defective item at shaynariofficial@gmail.com, within 7 days of purchase before any claims can be processed.

• Please note that customers are responsible for the cost of returning the items to us & also the shipping charge of Rs.400 will be added when we ship the item back to you.

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WHEN WILL MY RETURN BE PROCESSED?

• We aim to process all returns within 5-7 working days of receipt. 

• During busy sale events please allow up to 14 working days for your return to be processed.